Terms & Conditions



Must be made within 3 days. Failure to complete your payment will result in the cancellation of your order. Your order will only be processed once you have finalized your payment. 


Return Policy: 

Goods are strictly non-refundable or non-exchangable. 



If damage occurs, have the box and merchandise inspected by delivering carrier and notify Pet Playground immediately. (SAVE the container with merchandise). Any shortages & damages must be reported within 48 hours.


Product Availability:

All products listed on this website are pre-ordered. Should the item ordered be out of stock / discontinued by supplier at time of delivery, customer can select to swap their order to other items of equivalent value or a full refund can be made.



Text, graphics, icons, logos, buttons, and images are the property of Pet Playground or its suppliers, and are protected by Malaysian and International copyright trademark laws. All content included on this web site, including all software, is the property of Pet Playground and/or its suppliers and is protected by Malaysian. and International copyright laws. While every effort has been made to create an easy shopping experience through content and software, you may not distribute, copy, publish, create derivative works, or commercially exploit the content of this web site, or use this web site for any other purpose without the express written consent of Pet Playground.


petplaygroundonline.com, Pet Playground, the Pet Playground Logo, and all other trademarks and trade names appearing on this web site are the property of Pet Playground or their respective owners who have granted Pet Playground the right to use such.


While we make every effort to prevent errors, mistakes may occur. We are not responsible for typographical errors of any kind and reserve the right to make corrections. Prices are subject to change without notice.

Termination of Usage: 

If, for any reason, petplaygroundonline.com in its sole discretion, views certain conduct as in violation of any applicable law or is harmful to the interests of another user, vendor, sponsor, or petplaygroundonline.com, your access to all or part of petplaygroundonline.com may be terminated or suspended.


Email Newsletters:

Pet Playground uses your email addresses for order and shipping confirmations and notices of sales. We do not share or make your email address available to any other organizations. If you no longer wish to receive our Email Newsletter, you can unsubscribe using the link provided at the bottom of each Email Newsletter. Or, email us at petplayground@gmail.com.


Your Privacy Rights:

We appreciate the trust you place in Pet Playground, and we are committed to respecting the privacy and security of your personal information.



Petplaygroundonline.com guarantees your security. Every time an order is placed or account information is accessed, it is done through a secure server that encrypts all information. Furthermore, all of the customer data we collect is protected against unauthorized access and use at all times. The secure server software we utilize incorporates a state-of-the-art security protocol. This highly secure encryption makes it virtually impossible for anyone to ever see your information. Trust is vital to e-commerce. To confidently communicate and transact business on the Internet, businesses and individuals must be able to identify who they are dealing with, and assure themselves that information exchanged online is safe from interception and alteration.



A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our website, and they enable us to personalize your online shopping experience. For example, we use cookies to remember what items are in your shopping cart, recognize you when you return to petplaygroundonline.com and display products and information that are more relevant to you. We also use an anonymous cookie that does not identify individual customers and which enables us to study how our customers navigate through our website so that we can identify problems and make improvements that will make it easier for our customers to use our website.